Frequently asked questions

Onyi is a digital platform that allows you to create a complete & multi-sensory gift package. Instead of a single text, you send a customized link containing your voice, memories, music, and a note, delivered perfectly on time.

You can combine up to six elements into one gift package:

1. Note: A standard text message.
2. Voice Note: A personal recorded audio message.
3. Moments: Photos.
4. Music Playlist: A link to a playlist on your favorite streaming service (e.g., Spotify, Apple Music).
5. Date: The specific date for something that matters most to you.
6. Ask Question: An interactive question for the recipient to answer.

Currently, Onyi is focused on delivering emotional value and personalized media. We are not currently supporting cash transfers or gift card purchases, but we are always working on expanding the items on our gifting feature.

You can’t schedule a gift for delivery for now, but we are working on it.

The gift is delivered via a unique, secure link sent to the recipient’s email address. They simply tap the link to open their personalized page.

The Onyi gift page remains active indefinitely (it becomes a digital keepsake!). They can open it anytime, and the content (Note, Moments, Voice Note) will be waiting for them.

Yes! The core service — creating and sending a standard Onyi gift — is free. The free version includes all attachment features but displays a small Onyi watermark on the recipient’s page.

You can purchase the Anonymous Gifting premium feature when setting up your gift. We will hide your name from the recipient’s intro screen ("Hi [Receiver], this gift was curated by A Mystery Sender").

When you purchase Watermark Removal, your recipient’s gift page will be completely free of Onyi branding, making the experience look even more bespoke and tailored for them.

Due to the instant nature of digital service consumption, all payments for Premium Features (Anonymous Sending, Watermark Removal) are generally non-refundable once the gift is sent. However, we offer full refunds if a technical error on our part causes the feature to malfunction (e.g., your name was revealed despite paying for anonymity). Please refer to our full Refund Policy for details.

We currently recommend keeping individual file sizes below 4 MB (for photos) for a smooth experience. Large files may fail to upload, especially on slower connections.

You can record Voice Notes up to 2 minutes in length.

Please check that you entered the correct email for the recipient. If the details are correct, contact us at onyiappdotcom@gmail.com with your Gift Link, and we will immediately verify the delivery status.